Home / FAQ's

Questions? We have Answers.
Here you will find the most up-to-date answers on some of our most frequently asked questions (FAQ’s).

Can I track my order?

All orders placed through standard ground shipping will receive a tracking number via email. To receive a tracking number provide a valid email address at checkout. 

I didn’t receive my tracking number.
If you didn’t receive a tracking number, contact your sales representative, or email sales@raise3d.com.

Where do you ship to?

Shipping rates?

Warehouse Pick-up

How big can I print? Build Volume / Print Volume

Bed Leveling

What nozzles can be used?

What filaments can be used?

Filament Spool Holder Size

What happens if I lose power?

What are the file types in ideaMaker?

Can I use another slicer?

Nozzle contacting model during printing

Nozzle Height Adjustment

BuildTak Bubbles

Printer did not resume/Screen flickering

Unusual Noise While printing

Loose Screws

Max Temp Error Heat bed max temperature

Excess Grease/Lubricant