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Dear Customers:

Thank you for choosing our products!

We do our best effort to provide our Customers with the best performing machines and the best technology. 3D printing, however, is improving every day and so are also our products.

For this reason, we need your feedback to improve the overall quality and user experience.

If you have any suggestion, or question, please contact us at help.raise3d.com


      • Setup Guide:

      Please read ‘Quick Start Guide for N1'(6.32MB) 'Quick Start Guide for N2/N2 Plus' (7.8MB) before setup.(Hardcopy already in the accessory box. You can download the digital version with right click&save target as.)

      • Individual Variance:

      Each machine may have different performance due to the variance by certain machined parts. Before high precision print test, extrusion calibration is recommended.

      • Too Tight Acrylic Cover Plate:

      Raise3D N series machines have an acrylic extruder cover. Three thumb screws are used for locking tight the cover. Sometime the screws may be over tightened for transportation purpose. That may cause to random extrusion stopping during a print job. Just loose the cover will solve the problem.

      • Leveling/Nozzle Distance:
      For N2/N2Plus the print bed is pre-leveled, so leveling is not necessary for initial setup. The distance between the nozzle and the platform could be adjusted by turning the thumb screw on the left-front corner of the Z plate. The higher the screw stands out, the further the distance between nozzle to the print platform gets.
      • Switching between different filaments:

      Switching between different filaments is not an easy job for the hot-end. Certain filament will leave debris in the nozzle. The different filament melting temperature range can also cause problems. We suggest to use the PLA filament we provide with the machine as cleaning filament. It can sustain from 200C~280C without being carbonized. You could use it at the printing temperature of the most mainstream materials. Extruding the PLA filament at previous filament's temperature slowly would help clean the whole

      • Dual Extruder Printings:

      The dual extruder is a very compact structure in a very limited space. The cold-end fan is also used for material cooling. However when printing high melting temperature materials like ABS, you can use a fan cover to block the cooling winds.

      Another challenge for dual extruder printing is nozzle height adjustment. We developed a procedure that can easily adjust nozzle height. Secondary backup locking screws are installed on the left/right side of the extruder carriage. The screw is blocked by the cold-end fan, so remove the cold-end fan first and then take out the secondary backup screw. Then you can easily move up/down the hot-end by loosing the front screw. 0~3mm distance would be acceptable for most cases. And replacing the hot-end is in the same way.

      • Electronic Maintenance:

      All the motion board components are in the electronic box on the right side of the machine. Take off the cover then you can do maintenance work.

      • Top Cover:

      Top cover is only needed when printing material needs to hold the chamber temperature (for example: ABS, PC). Materials like PLA usually do not need to use top cover.

      Detail software instructions please follow the page: ideaMaker instructions(under construction)

      • Filament flowrate compensation :

      In most cases, filament don't need flowrate compensation. However, PLA and flexible materials need to have flow rate compensation.

      PLA material has a default setting (in the menu Edit->Filament Settings) of 94% flowrate. Print other materials with a PLA setting sliced gcode may cause under-extrusion problem. Flexible material may need over-extrusion compensation as the filament it self is tend to be compressed during extrusion.

      Printing with a too high extrusion rate (=filament compesation rate) may cause stop extrusion during printing! That's very important to adjust flowrate for certain filament!

      • Infill Speed:

      N series printers have a very high initial infill speed at 90mm/s. This high infill speed may affect results of certain movement tests. Decreasing the speed to 60mm/s will help to get more accurate result.

      Now you have successfully started your print job. But printing defects exsist, please check the topic below to check your problems. Most of them related to slicing setting, filaments, print bed setup. So please be patient. You are getting more closer to a good print!

      Not Extruding at Start of a Print

      Print Not Sticking to the Bed

      Shifted Layers

      Extruding too Little / Much Plastic

      Holes and Gaps in Floor Corners

      Holes and Gaps in Solid Layers

      Stringing or Oozing


      Inconsistent Extrusion

      Vey Small Features Not Being Printed

      Blobs and Zits 

      Weak Infill

      Stops Extruding in the Middle of a Print

      Clogged Extruder

      Grinding Filament

      Layer Separation and Splitting

      Battery Problem

      Strange Noise when Homing